Spatella aims to make the payment process clear and secure. This page explains how payment methods, order totals, and payment-related issues are handled. Spatella is operated by HONG KONG PAK KO PORCELAIN CO.
1. Accepted Payment Methods
The payment methods available for your order are displayed at checkout before you confirm your purchase. Available options may vary depending on your location, device, currency, and the payment services currently supported by our store.
Please rely on the options shown at checkout. A payment method is available for a particular order only if it appears there.
2. Reviewing Your Order Total
Before you submit payment, checkout will display the products and quantities selected, product prices, applicable discounts, shipping charges, and any taxes calculated by our store. Please review the final total carefully before placing your order.
For international deliveries, customs duties, import taxes, or carrier handling fees may be charged separately by the destination country or carrier. Please see our Shipping Policy for how these charges apply to your order.
3. Payment Processing and Security
Payments are handled by the payment provider available through checkout. The provider may conduct security and fraud-prevention checks before approving a transaction.
Spatella will never ask you to email us your full payment-card number, card security code, or account password. If you receive a message requesting this information and claiming to be from Spatella, do not provide it. Contact us at service@spatella.com so we can review the message.
4. When Payment Is Charged
The timing of a charge or authorization depends on the payment method and provider selected at checkout. After placing an order, you should receive an order confirmation at the email address you provided.
An order confirmation acknowledges that we received your order. If we cannot fulfill an item for which payment has been collected, we will contact you and arrange a refund for the affected item.
5. Currency and Conversion
Prices are shown in the currency displayed on our website or at checkout. If your payment account uses a different currency, your card issuer or payment provider may apply its own exchange rate or conversion fee. Those charges are determined by your provider and may not appear in Spatella’s checkout total.
6. Declined Payments
A payment may be declined by the payment provider or card issuer for reasons such as incorrect details, insufficient funds, security checks, or account restrictions.
If payment does not go through, check the information entered and follow any instructions shown at checkout. You can also contact your payment provider. If you need help determining whether an order was created, email service@spatella.com. Please do not send full card details by email.
7. Refunds
Approved refunds are issued to the original payment method used for the order, unless applicable law requires another arrangement. Our Return & Refund Policy explains when a refund is available and how we process it.
After we issue a refund, the time it takes to appear in your account depends on your bank or payment provider. Any currency conversion difference or provider fee is governed by that provider’s terms.
8. Suspected Payment Errors
If you believe you were charged incorrectly or see a payment you do not recognize, contact service@spatella.com with your order number, the charge date, and the amount. Do not include your full card number or security code.
If you suspect unauthorized use of your payment account, contact your bank or payment provider promptly as well.
9. Contact Information
For payment-related questions, contact:
Spatella
Operated by: HONG KONG PAK KO PORCELAIN CO.
Email: service@spatella.com
Business address: Rooms 1916–1918, 19/F, Chun Shing Factory Building, 85–89 Kwai Fuk Road, Kwai Chung, New Territories, Hong Kong.