Spatella (“Spatella,” “we,” “us,” or “our”) is operated by HONG KONG PAK KO PORCELAIN CO. We respect your privacy and are committed to explaining how personal information is collected, used, disclosed, and protected when you visit our website, purchase our products, contact us, or otherwise interact with our services.
Please read this Privacy Policy carefully. If you have questions or wish to exercise a privacy right, you can contact us using the details at the end of this policy.
1. Information We Collect
The information we collect depends on how you interact with Spatella.
Information you provide directly may include:
- Your name, email address, telephone number, billing address, and shipping address;
- The products you purchase, order details, and transaction records;
- Information you include in customer-service messages, return requests, or other communications;
- Your preferences when you subscribe to marketing communications or create an account, if those features are available.
Information collected automatically may include:
- Your IP address, approximate location derived from it, browser type, device type, and operating system;
- Pages viewed, links clicked, referring pages, and the dates and times of website interactions;
- Cookie identifiers and similar information collected through technologies used on our website.
Information received from other parties may include order, payment-status, delivery, fraud-prevention, analytics, or advertising information supplied by service providers and partners. Payment-card details are handled by the payment methods offered at checkout; we receive the information needed to confirm and administer a transaction.
2. How We Use Personal Information
We use personal information for the following purposes:
- To fulfill orders: process purchases, arrange delivery, provide order updates, and administer returns or refunds;
- To support customers: respond to questions, resolve problems, and communicate about orders or products;
- To operate our website: maintain essential store functions, remember applicable preferences, and improve website performance;
- To protect our business and customers: detect suspicious activity, prevent fraud, and maintain the security of our services;
- To send marketing communications: where permitted and in accordance with your choices;
- To measure and improve advertising: understand how visitors interact with our website and evaluate the performance of our marketing, where the relevant tools are enabled and permitted;
- To comply with obligations: maintain appropriate business records and respond to valid legal requests.
Where applicable law requires a specific legal basis for processing, that basis may include performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent, depending on the activity and your location.
3. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, tags, and similar technologies. Some support functions needed to operate the store, such as maintaining a shopping cart or helping secure checkout. Others may help us understand website usage or measure advertising performance.
Where required by applicable law, we request consent before using non-essential technologies and provide a way to manage your preferences. You can also adjust cookie settings through your browser, although blocking certain cookies may affect website functions.
If our website uses AppLovin Pixel, scripts, or other AppLovin integrations, AppLovin may receive information about your interactions with our website for advertising measurement and related purposes, subject to applicable settings and requirements. For more information about AppLovin’s collection and use of information, visit AppLovin’s Privacy Policy.
For more detail about the technologies active on our website and the choices available to you, please review our Cookie Policy and Your Privacy Choices page when published.
4. When We Share Information
We may share personal information with parties that help us provide and improve our services, including:
- Ecommerce hosting and website-service providers;
- Payment processors and fraud-prevention providers;
- Shipping carriers and fulfillment partners;
- Customer-support and email-service providers;
- Analytics and advertising providers, including AppLovin if its tools are enabled on our website;
- Professional advisers, regulators, or authorities where disclosure is necessary or legally required.
These parties may process information on our behalf or, in some circumstances, under their own privacy policies. We do not share personal information with an unrelated party simply because you visit our website.
We may also disclose information in connection with a business reorganization, merger, or transfer, subject to applicable law.
5. Marketing Communications
If you receive marketing emails from Spatella, you can unsubscribe using the link in the email or by contacting service@spatella.com. Unsubscribing from marketing does not prevent us from sending messages needed to manage an order or respond to a request.
Your ability to manage advertising-related data depends on the technologies in use and the privacy rights available in your location. Please see Your Privacy Choices for the methods provided on our website.
6. International Processing
Spatella is operated from Hong Kong and may use service providers in other countries. As a result, personal information may be processed outside the country in which you live. Where required, we take steps to protect information transferred internationally in accordance with applicable law.
7. Data Retention
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this policy. This may include retaining order and transaction records to provide customer support, comply with accounting or other legal requirements, prevent fraud, and resolve disputes.
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements. When information is no longer needed, we take steps to delete, anonymize, or otherwise handle it appropriately.
8. Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If you believe an account or communication with us has been compromised, please contact service@spatella.com promptly.
9. Your Privacy Rights and Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights to receive a copy of certain information, restrict or object to particular processing, withdraw consent where processing relies on consent, or opt out of certain advertising-related uses.
To submit a request, email service@spatella.com. Please describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity before completing a request. We will review and respond in accordance with applicable law.
You may also manage certain cookies or advertising preferences through the controls made available on our website, if applicable.
10. Children’s Privacy
Our website and products are not directed to children, and we do not knowingly collect personal information directly from children through our website. If you believe a child has provided personal information to us, please contact service@spatella.com so we can review the matter and take appropriate action.
11. Third-Party Websites
Our website may contain links to websites or services operated by others. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to a third party.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable requirements. When we do, we will post the revised policy on this page and update the “Last updated” date. Where required by law, we will provide additional notice.
13. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, contact:
Spatella
Operated by: HONG KONG PAK KO PORCELAIN CO.
Email: service@spatella.com
Address: Rooms 1916–1918, 19/F, Chun Shing Factory Building, 85–89 Kwai Fuk Road, Kwai Chung, New Territories, Hong Kong.