Welcome to Spatella. These Terms of Service (“Terms”) govern your access to and use of our website and any purchases you make through it. Spatella is operated by HONG KONG PAK KO PORCELAIN CO. (“Spatella,” “we,” “us,” or “our”).
By using our website or placing an order, you agree to these Terms. Please read them together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.
1. Our Products
Spatella offers ceramic tableware and home accessories. Each product page describes the item, available options, price, and what is included in the purchase. Please review these details before placing an order, particularly when a photograph shows several styles or products together.
We make reasonable efforts to display product colors and details accurately. However, colors may appear different depending on your screen settings. Product descriptions, availability, and prices may be updated from time to time. The price shown at checkout when you submit your order is the price applicable to that order, subject to correction of an obvious error.
2. Orders and Acceptance
When you place an order, you agree to provide accurate and complete contact, billing, and shipping information. You are responsible for checking your selected products, quantities, delivery address, and order total before submitting payment.
An automated order confirmation means we have received your order. It does not mean that every item has been dispatched. We may contact you if an item is unavailable, payment cannot be completed, information needs to be verified, or an obvious pricing or listing error has occurred.
If we cannot fulfill an order after payment has been collected, we will notify you and arrange a refund for the affected item or order. We will not substitute a materially different product without your agreement.
3. Prices, Taxes, and Payment
Product prices are displayed on our website in the currency shown to you. Shipping charges and applicable taxes, where calculated by our store, are presented during checkout before you confirm your purchase.
The payment methods available to you are displayed at checkout. Your payment may be processed by a third-party payment provider under that provider’s terms and privacy practices. We do not ask customers to send full payment-card details by email.
For international orders, customs duties, import taxes, or carrier handling charges may apply depending on the destination. Information about responsibility for these charges is provided in our Shipping Policy and, where available, at checkout.
4. Shipping and Delivery
Shipping destinations, charges, processing times, and estimated delivery information are described in our Shipping Policy or shown at checkout. Delivery estimates are estimates rather than guaranteed arrival dates unless we expressly state otherwise.
Please contact service@spatella.com promptly if you notice an error in your shipping address. We will try to assist, but changes may not be possible after an order has been processed or dispatched.
5. Returns, Refunds, and Order Issues
Our Return & Refund Policy explains how to request a return, report a damaged or incorrect item, and obtain an eligible refund or other remedy. Please contact us before sending an item back so that we can provide the correct instructions and return destination.
Nothing in these Terms or our other policies limits any mandatory consumer rights you may have under applicable law.
6. Acceptable Use of the Website
You agree to use the website only for lawful purposes. You must not:
- Provide false information or impersonate another person;
- Attempt to interfere with the website’s security or operation;
- Use automated tools to access the website in a way that disrupts its services;
- Upload or transmit malicious code;
- Copy or use our content in a manner that infringes our rights or the rights of others.
We may take reasonable steps to protect the website, customers, and our business if we detect misuse.
7. Intellectual Property
The Spatella name, logo, website design, product photographs, written content, and other materials displayed on our website are owned by us or used with permission, unless otherwise stated.
You may view the website and use its content for personal shopping. You may not reproduce, distribute, modify, or commercially use our content without the appropriate permission.
8. Third-Party Services and Links
Our website may use third-party services for hosting, checkout, payments, delivery, analytics, or other functions. It may also contain links to third-party websites. We are not responsible for the content or practices of websites we do not operate. Your use of a third-party service may be subject to that provider’s own terms and policies.
9. Website Availability and Information
We work to keep our website available and its information accurate, but temporary interruptions or errors may occur. We may update website content, correct errors, or modify features when reasonably necessary.
If you believe a product listing or order confirmation contains an error, contact us at service@spatella.com so we can review it.
10. Limitation of Liability
To the extent permitted by applicable law, Spatella is not liable for losses caused by events outside our reasonable control or by your misuse of the website. We do not exclude or limit liability where doing so would be unlawful, including rights and remedies that cannot be excluded under applicable consumer protection law.
11. Privacy
Our collection and use of personal information are described in our Privacy Policy. By using the website, you acknowledge that information will be handled as described in that policy, subject to your applicable privacy rights and choices.
12. Changes to These Terms
We may update these Terms to reflect changes in our business, website, or applicable requirements. The current version will be posted on this page with its “Last updated” date. Changes will not retroactively alter the terms of an order already accepted unless required by law or agreed with you.
13. Contact Information
If you have questions about these Terms or an order, please contact:
Spatella
Operated by: HONG KONG PAK KO PORCELAIN CO.
Email: service@spatella.com
Address: Rooms 1916–1918, 19/F, Chun Shing Factory Building, 85–89 Kwai Fuk Road, Kwai Chung, New Territories, Hong Kong.